Refund Policy

The Cut Plastic Company prides itself on the quality of our service and we always endeavour to meet the highest standards our customers deserve. If you are not 100% happy with your purchase, then we offer the following refund policy for your satisfaction.

If your item has been lost or damaged in transit, has arrived faulty, or is incorrect, then please call us immediately (or within 48 hours of receipt) on 0800 328 8099. We will then arrange the best course of action to take.

If your product has developed a fault then please contact us with your order number to hand. We can then discuss the preferred course of action that you would like us to take.

If for any other reason you want to return a standard product to us we offer a 5 day returns policy. Bespoke items (where you have specified the width and height of the material cannot be returned unless they are clearly faulty. Return the item - unused and in its original packaging - within 5 days of receipt. We recommend that you use a signed for service, via a reputable courier, such as Royal Mail for larger items city link, with adequate insurance to cover the value of the item. To facilitate a speedy refund or replacement, please include a copy of your receipt and state the reason for the return.
Your statutory rights are not affected by the above refund policy.

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